TERMS & CONDITIONS

INSUL8SA Terms and Conditions

Effective Date: August 2026

Welcome to INSUL8SA.

INSUL8SA is the trading name of Cape Ceilings & Drywalling (Pty) Ltd, a company registered in the Republic of South Africa.

Throughout these Terms and Conditions, the words “INSUL8SA”, “we”, “our” and “us” refer to Cape Ceilings & Drywalling (Pty) Ltd trading as INSUL8SA.

These Terms and Conditions govern your use of the INSUL8SA website, your requests for quotations, the purchase of products and services, and all transactions entered into through INSUL8SA.

By accessing our website, requesting a quotation, placing an order or purchasing products from INSUL8SA, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.

1. Company Information

Legal Entity

Cape Ceilings & Drywalling (Pty) Ltd

Trading Name

INSUL8SA

Business Activities

INSUL8SA specialises in the supply of high-quality insulation and building products throughout South Africa, including but not limited to:

Our experienced team provides technical advice, product recommendations and nationwide delivery for residential, commercial and industrial projects.

Official contact details, business addresses and communication channels are published on the INSUL8SA website and may be updated from time to time.

2. Acceptance of These Terms

By using this website, requesting a quotation, creating an account, placing an order or purchasing products from INSUL8SA, you agree to be bound by these Terms and Conditions together with our:

These documents form part of the agreement between INSUL8SA and the customer and should be read together.

Terms & Conditions

Version: 1.0

Effective Date: August 2026

Last Updated: 2 August 2026

1. Welcome

Welcome to the INSUL8SA website.

INSUL8SA is a trusted South African supplier of ceiling insulation, thermal ceiling boards, acoustic insulation, roof ventilation products, sisalation foil products and related building materials.

These Terms & Conditions explain the agreement between INSUL8SA and our customers when using our website, requesting quotations, purchasing products or making use of any services provided by INSUL8SA.

By accessing this website or placing an order, you acknowledge that you have read, understood and agree to these Terms & Conditions together with our associated policies.

2. Legal Entity

INSUL8SA is the trading name of Cape Ceilings & Drywalling (Pty) Ltd.

Throughout these Terms & Conditions, references to:

refer to Cape Ceilings & Drywalling (Pty) Ltd trading as INSUL8SA.

References to:

refer to any individual, company, contractor, reseller or organisation purchasing products or using the INSUL8SA website or services.

3. Our Business

INSUL8SA supplies insulation and related building products throughout South Africa.

Our product range includes, but is not limited to:

In addition to supplying products, INSUL8SA provides technical advice to assist customers in selecting suitable insulation solutions.

Unless specifically agreed in writing, technical advice is provided as guidance only and does not replace professional design, engineering or installation requirements.

4. Acceptance of These Terms

By using this website, requesting a quotation, creating an account, placing an order or purchasing products from INSUL8SA, you agree to be legally bound by these Terms & Conditions.

You also acknowledge that you have read and accepted the following policies, which form part of this agreement:

Where there is any inconsistency between these documents, the specific policy applicable to the matter in question will take precedence.

5. Changes to These Terms

INSUL8SA reserves the right to amend these Terms & Conditions from time to time.

Any amendments become effective once published on the INSUL8SA website.

Customers are encouraged to review these Terms periodically to ensure they remain familiar with the current version.

6. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute arising from these Terms or from the purchase of products supplied by INSUL8SA shall be subject to the jurisdiction of the appropriate South African courts.

Nothing contained in these Terms limits any rights afforded to consumers under applicable South African legislation, including the Consumer Protection Act where applicable.

7. Website Information, Product Specifications and Technical Advice

7.1 Website Information

INSUL8SA makes every reasonable effort to ensure that all information published on this website is accurate, current and useful.

Despite our best efforts, occasional errors may occur relating to pricing, product descriptions, specifications, photographs, availability or technical information.

INSUL8SA reserves the right to correct any errors, omissions or inaccuracies at any time without prior notice.

Publication of information on this website does not constitute a legally binding offer to supply any product.

7.2 Product Specifications

Product specifications published on this website are based on information supplied by manufacturers at the time of publication.

Manufacturers may change product specifications, packaging, branding, dimensions, colours or product appearance without prior notice.

INSUL8SA reserves the right to update product information whenever new manufacturer information becomes available.

Minor differences in packaging, appearance or branding shall not be regarded as product defects provided the supplied product meets the applicable technical specifications.

7.3 Product Images

Product photographs are intended for illustrative purposes only.

Actual products, packaging, colours and labelling may differ from the images displayed on the website due to manufacturer updates, production changes or screen display variations.

Such differences do not affect the intended performance of the product and do not constitute grounds for cancellation, return or refund.

7.4 Product Availability

All products are offered subject to availability.

Stock levels displayed on the website are estimates only and may change without notice.

Where products become unavailable after an order has been placed, INSUL8SA may:

INSUL8SA shall not be liable for losses arising from supplier shortages or manufacturer production delays.

7.5 Technical Advice

INSUL8SA has extensive experience in the insulation industry and is committed to providing customers with practical and accurate technical guidance.

Any advice, recommendations or calculations provided by INSUL8SA are based on the information supplied by the customer and the information available at the time.

Technical advice is offered in good faith to assist customers in selecting suitable products.

Customers remain responsible for ensuring that products are appropriate for their intended application and comply with all relevant building regulations, engineering requirements and project specifications.

Where uncertainty exists, customers are encouraged to obtain professional advice before purchasing or installing products.

7.6 Product Selection

Selecting the correct insulation product depends on several factors, including:

INSUL8SA will gladly assist customers in selecting suitable products; however, final product selection remains the responsibility of the customer unless a written specification or formal site assessment has been provided by INSUL8SA.

7.7 Measurements and Quantities

Customers are responsible for confirming all dimensions, quantities and measurements before placing an order.

Material estimates supplied by INSUL8SA are based solely on the information provided by the customer unless a site measurement has been conducted by INSUL8SA.

INSUL8SA accepts no responsibility for shortages, excess quantities or additional costs resulting from incorrect measurements supplied by the customer or third parties.

Customers are encouraged to verify all measurements before ordering products.

8. Quotations, Pricing, Orders and Payments

8.1 Quotations

All quotations issued by INSUL8SA are provided in good faith based on the information available at the time of preparation.

Unless otherwise stated in writing, quotations:

Where no validity period is specified, quotations shall remain valid for 7 calendar days from the date of issue.

8.2 Pricing

Every effort is made to ensure that prices displayed on the INSUL8SA website are accurate.

However, prices may change without prior notice due to:

INSUL8SA reserves the right to correct pricing errors before an order is dispatched. If a significant pricing error is identified after an order is placed but before dispatch, the customer will be contacted and may choose to proceed at the correct price or cancel the order for a full refund of any amounts already paid.

8.3 Product Availability

All products are supplied subject to availability.

Acceptance of an order does not guarantee that every item is immediately available for dispatch.

Where products are temporarily unavailable, INSUL8SA may:

8.4 Orders

Orders are considered received once they have been acknowledged by INSUL8SA.

INSUL8SA reserves the right to decline or cancel any order where:

8.5 Payment

Accepted payment methods will be published on the INSUL8SA website and may change from time to time.

Unless otherwise agreed in writing, payment must be received and cleared before products are dispatched.

Ownership of all goods remains with INSUL8SA until full payment has been received.

8.6 Deposits

Certain products or orders may require a deposit before procurement or manufacture.

This may include:

Deposit requirements will be communicated before the order is confirmed.

8.7 Special-Order Products

Products ordered specifically for a customer, or sourced on request from a manufacturer or supplier, are regarded as special-order products.

Unless otherwise required by law, special-order products cannot be cancelled or returned after procurement has commenced, except where the products are defective or supplied incorrectly by INSUL8SA.

Customers are encouraged to carefully verify all specifications before confirming a special order.

8.8 Order Changes

Requests to amend an order after confirmation will be accommodated where reasonably possible.

If procurement, cutting, packing or dispatch has already commenced, additional costs may apply and certain changes may not be possible.

8.9 Cancellation of Orders

Customers wishing to cancel an order should contact INSUL8SA as soon as possible.

Cancellation requests received before procurement or dispatch may be accepted at the discretion of INSUL8SA.

Where costs have already been incurred, including supplier charges, transport bookings, custom cutting, packaging or handling, the customer may remain liable for those costs.

8.10 Bulk Orders

Large commercial or industrial orders may be supplied in multiple deliveries depending on manufacturing schedules, transport availability and stock levels.

Partial deliveries do not constitute a breach of contract where this has been communicated to the customer.

8.11 Commercial Customers

Business customers, contractors, developers and resellers are expected to verify product specifications, quantities and project requirements before placing an order.

Where products are purchased for commercial use, INSUL8SA’s liability remains subject to these Terms & Conditions and any separate written agreements between the parties.

9. Delivery, Transport, Inspection and Risk

9.1 Delivery Service

INSUL8SA supplies products throughout South Africa using a combination of our own vehicles, approved courier companies and specialised freight carriers.

Delivery methods are selected according to the size, weight, value and nature of the products ordered.

Certain oversized or fragile products may require specialised transport arrangements and longer delivery lead times.

9.2 Delivery Times

Estimated delivery times are provided as a guide only.

While every reasonable effort is made to meet estimated delivery dates, delays may occur due to circumstances beyond the reasonable control of INSUL8SA, including but not limited to:

INSUL8SA shall not be liable for losses arising from delivery delays outside our reasonable control.

9.3 Delivery Address

Customers are responsible for providing complete and accurate delivery information.

Incorrect addresses, restricted access or changes requested after dispatch may result in additional transport charges and delayed delivery.

9.4 Site Access

Customers must ensure that the delivery address is safely accessible for the vehicle required to transport the ordered products.

Where delivery cannot be completed because of restricted access, unsafe conditions or the absence of the customer or their authorised representative, additional delivery charges may apply.

9.5 Customer Inspection

Customers, or an authorised representative, should inspect all products immediately upon delivery before signing any delivery documentation.

The following should be checked:

Any visible shortages or damage should be noted on the delivery documentation and reported to INSUL8SA as soon as reasonably possible.

Failure to report visible damage before or shortly after accepting delivery may affect our ability to investigate or support a claim with the transport provider.

9.6 Bulky and Oversized Products

Certain products supplied by INSUL8SA require specialised transport because of their size or handling requirements.

These include, but are not limited to:

Customers should ensure that suitable unloading facilities and adequate storage space are available before delivery.

Additional handling or transport costs arising from customer-related delays, failed deliveries or unsuitable site conditions may be charged to the customer.

9.7 Storage After Delivery

Once products have been accepted by the customer, they become the customer’s responsibility.

Customers should store products in accordance with good building practice and any manufacturer recommendations.

Products should be protected from:

Damage caused after delivery by incorrect storage or handling is not regarded as a manufacturing defect.

9.8 Risk

Risk in the products passes to the customer once delivery has been completed and the goods have been accepted at the nominated delivery address.

Ownership of the goods remains with INSUL8SA until payment has been received in full.

9.9 Failed Deliveries

Where delivery cannot be completed because:

the customer may be responsible for any additional transport, storage or redelivery costs incurred.

9.10 Collection by Customers

Where products are collected by the customer or a carrier appointed by the customer, responsibility for safe loading, transport and handling passes to the customer upon collection.

Customers should ensure that suitable vehicles, equipment and load restraints are used when transporting products.

INSUL8SA reserves the right to refuse loading where, in our reasonable opinion, the proposed method of transport is unsafe or unsuitable.

9.11 Product Care

Many insulation products are lightweight and durable when handled correctly but may be damaged by poor storage or incorrect handling.

Customers are encouraged to read the INSUL8SA Product Storage & Handling Guide before storing or installing products.

10. Returns, Refunds and Warranty

10.1 General

INSUL8SA is committed to supplying quality products and providing fair after-sales service.

Returns, refunds and warranty claims are handled in accordance with applicable South African legislation, including the Consumer Protection Act where it applies, together with the INSUL8SA Returns & Refund Policy and Warranty Policy.

10.2 Return Authorisation

No products may be returned without prior authorisation from INSUL8SA.

Customers requesting a return should contact INSUL8SA as soon as reasonably possible and provide:

Unauthorised returns may be refused.

10.3 Condition of Returned Goods

Approved returns must be received in their original condition, including:

Products that have been cut, modified, installed, contaminated, exposed to excessive moisture or otherwise altered after delivery may not qualify for return unless required by applicable law.

10.4 Customer Storage and Handling

Many insulation and building products require appropriate storage after delivery.

Returns will generally not be accepted where damage results from:

Such damage is not considered a manufacturing defect.

10.5 Bulky Products

Because many products supplied by INSUL8SA are oversized, fragile or expensive to transport, returns of bulky products require individual assessment.

This includes products such as:

Where a return is approved, the customer may be responsible for the reasonable costs of collection, transport, inspection and restocking, unless the return is due to an error by INSUL8SA or a verified manufacturing defect.

10.6 Incorrect Orders

Customers are responsible for verifying product selection, specifications, dimensions, quantities and suitability before confirming an order.

INSUL8SA will gladly provide technical assistance before purchase; however, incorrect products ordered due to customer error may not qualify for return or may be subject to transport and restocking costs.

10.7 Special-Order Products

Products specially ordered, custom manufactured, custom cut or sourced specifically for a customer’s project are generally non-returnable unless:

Customers should carefully confirm all specifications before approving special orders.

10.8 Manufacturing Defects

Where a customer believes a product has a manufacturing defect, INSUL8SA may require:

Replacement, repair or refund will be determined after the investigation has been completed and in accordance with applicable law and manufacturer warranty terms.

10.9 Warranty

Where applicable, products are covered by the manufacturer’s warranty.

INSUL8SA does not provide additional warranties beyond those required by law or expressly confirmed in writing.

Warranty claims remain subject to manufacturer assessment where required.

10.10 Exclusions

To the extent permitted by law, warranties do not cover damage arising from:

10.11 Limitation of Liability

Subject to applicable South African law, INSUL8SA shall not be liable for indirect, consequential or economic losses arising from the use, installation, storage or handling of products supplied.

Nothing in these Terms excludes or limits any rights that cannot lawfully be excluded under applicable legislation.

11. Website Use, Intellectual Property, Privacy and General Legal Provisions

11.1 Intellectual Property

Unless otherwise stated, all content published on the INSUL8SA website is the property of INSUL8SA or is used with the permission of the relevant rights holder.

This includes, but is not limited to:

No material may be copied, reproduced, distributed, published or used for commercial purposes without the prior written permission of INSUL8SA, except where permitted by applicable law.

11.2 Acceptable Website Use

Users agree not to:

INSUL8SA reserves the right to restrict access to any user who abuses the website or its services.

11.3 Privacy

INSUL8SA respects your privacy.

Personal information collected through this website is processed in accordance with the Protection of Personal Information Act (POPIA) and the INSUL8SA Privacy Policy.

By using this website, customers consent to the collection, storage and processing of personal information as described in the Privacy Policy.

11.4 Electronic Communications

By communicating with INSUL8SA electronically, including by email, website forms or other electronic means, customers consent to receiving communications electronically where permitted by law.

Electronic communications satisfy any legal requirement that communications be in writing.

11.5 External Links

The INSUL8SA website may contain links to third-party websites for customer convenience.

INSUL8SA does not control the content, security or privacy practices of external websites and accepts no responsibility for their content or availability.

Accessing third-party websites is at the user’s own risk.

11.6 Force Majeure

INSUL8SA shall not be liable for delays or failure to perform its obligations where such delay or failure results from events beyond its reasonable control.

These events may include, but are not limited to:

Where reasonably possible, INSUL8SA will keep customers informed of significant delays.

11.7 Limitation of Liability

To the maximum extent permitted by South African law, INSUL8SA shall not be liable for indirect, incidental, consequential or economic losses arising from the purchase, delivery, storage, installation or use of products supplied.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

11.8 Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision shall be regarded as severable from the remaining Terms.

The remaining provisions shall continue to remain valid and enforceable.

11.9 Entire Agreement

These Terms & Conditions, together with the following documents:

constitute the entire agreement between INSUL8SA and the customer regarding the use of the website and the purchase of products unless otherwise agreed in writing.

11.10 Contact Information

Customers requiring assistance regarding these Terms & Conditions or any INSUL8SA policy are welcome to contact us using the contact details published on the INSUL8SA website.

Our team will make every reasonable effort to respond promptly and assist with any questions relating to orders, products or company policies.

11.11 Document Information

Document Title: Terms & Conditions

Version: 1.0

Effective Date: August 2026

Last Updated: 2 August 2026

INSUL8SA reserves the right to amend these Terms & Conditions from time to time. Updated versions will be published on the website and will take effect from the date of publication.