Privacy Policy
Version: 1.0
Effective Date: August 2026
Last Updated: 2 August 2026
Privacy Policy
1. Introduction
INSUL8SA respects your privacy and is committed to protecting your personal information.
INSUL8SA is the trading name of Cape Ceilings & Drywalling (Pty) Ltd.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, request a quotation, place an order or communicate with us.
This policy has been prepared with reference to the Protection of Personal Information Act, 2013 (POPIA), together with other applicable South African legislation.
2. Information We Collect
Depending on how you interact with us, we may collect information such as:
- Full name
- Company name
- Email address
- Telephone number
- Delivery address
- Billing address
- Project location
- Products requested
- Quotation details
- Order history
- Payment information (where applicable)
- Website usage information
- IP address
- Browser and device information
We collect only the information reasonably necessary to provide our products and services.
3. How We Collect Information
Information may be collected when you:
- Submit a contact form
- Request a quotation
- Place an order
- Create an account
- Subscribe to marketing communications
- Contact us by email or telephone
- Browse our website
- Interact with website features
Certain technical information may be collected automatically through cookies and similar technologies.
4. Why We Collect Your Information
We use personal information to:
- Prepare quotations
- Process orders
- Arrange deliveries
- Provide customer support
- Respond to enquiries
- Improve our products and services
- Maintain customer records
- Meet legal and accounting obligations
- Prevent fraud and protect our business
- Send marketing communications where permitted or where you have consented
We do not sell your personal information to third parties.
5. Sharing Information
Your information may be shared only where necessary with trusted service providers, including:
- Courier and freight companies
- Payment service providers
- Website and hosting providers
- Professional advisers
- Government or regulatory authorities where required by law
We require service providers to handle personal information responsibly and only for authorised purposes.
6. Marketing Communications
Where permitted by law, INSUL8SA may send information about products, services or promotions.
You may opt out of receiving marketing communications at any time by following the unsubscribe instructions or by contacting us directly.
Operational communications relating to quotations, orders and deliveries will still be sent where necessary.
7. Cookies and Website Analytics
Our website uses cookies and similar technologies to improve functionality, analyse website performance and enhance the user experience.
For more information, please refer to our Cookie Policy.
8. Security
INSUL8SA takes reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
While no online system can be guaranteed completely secure, we continually work to maintain appropriate safeguards.
9. Retention of Information
We retain personal information only for as long as reasonably necessary to:
- Complete transactions
- Provide customer service
- Meet legal obligations
- Resolve disputes
- Maintain business records
When information is no longer required, it will be securely deleted or anonymised where appropriate.
10. Your Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your details
- Request deletion where legally permissible
- Withdraw consent for certain processing activities
- Object to direct marketing
Requests should be submitted using the contact details published on the INSUL8SA website.
11. Third-Party Websites
Our website may contain links to third-party websites.
INSUL8SA is not responsible for the privacy practices or content of those external websites, and customers should review their privacy policies before providing personal information.
12. Changes to This Policy
INSUL8SA may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations or website functionality.
The latest version will always be published on our website.
13. Contact
If you have any questions about this Privacy Policy or the way your personal information is handled, please contact INSUL8SA using the contact details published on our website.
We are committed to responding to privacy-related enquiries promptly and professionally.